EVV Update - First Data Government Solution Scheduled Outage

Date: 04/03/20

This is a notice of upcoming planned server maintenance for the First Data Government Solution production servers on:

Date                                  Start Time    End Time              Interruption

Saturday April 4, 2020       11:15pm CT  1:15am CT    No impact to client

Wednesday April 8, 2020    7:00pm CT    2:00am CT  No impact to client

Wednesday April 15,2020   7:00pm CT    2:00am CT  No impact to client

Saturday April 18, 2020      7:00pm CT    5:00am CT   10 minutes

There are no planned interruptions of the IVR and Web systems on these dates. However, if you are using the system during this window and experience an issue, please attempt again later or after the maintenance window. 

There is also an additional upcoming planned server maintenance for the First Data Government Solutions production servers on: Saturday April 18th from 7:00pm through Sunday April 19th 5:00am CST 

There is an expected outage of 10 minutes during this maintenance window. If you are using the system during this window and experience an issue, please attempt again later or after the maintenance window. 

For any questions or concerns please feel free to contact AuthentiCare Support, available 24/7 at 1-800-441-4667,
or by email at AuthentiCare.Support@firstdata.com.